Contact Us
Have a question about one of our reviews, a correction to flag, or feedback on how we cover new online casinos in the US? We're a small editorial team and we read every message that comes in. Here's how to reach us and what to expect when you do.
Email Us Directly
The fastest way to reach the team is by email. Write to us at [email protected] and we'll aim to respond within two business days. If your message is time-sensitive — for example, you've spotted an error in a review or an offer has changed — please include the page URL so we can find it quickly.
What We Can Help With
- Review accuracy: If an offer, rating or detail on any of our pages is out of date, let us know. We update our content regularly, and reader reports help us catch changes faster.
- Editorial questions: Curious about how we assess and rank casinos, or how our editorial process works? See our About Us page for a full explanation, or ask us directly.
- Responsible gambling concerns: If you or someone you know is struggling with gambling, our Responsible Gambling page lists free support resources including the National Problem Gambling Helpline (1-800-522-4700). We're not a counselling service, but we'll always point you in the right direction.
- General feedback: Suggestions for casinos to review, categories we've missed, or anything else about the site.
- Terms and legal queries: For questions about how this site operates, our Terms and Conditions covers our editorial policy, affiliate relationships and liability limitations.
What We Don't Handle
We are an independent comparison and review site, not a casino operator or payment processor. That means we cannot:
- Access your account at any casino listed on this site
- Process, expedite or investigate withdrawals on your behalf
- Override a casino's identity verification (KYC) decisions
- Resolve disputes between players and operators directly
For account-level issues, you'll need to contact the casino's own support team. If a dispute remains unresolved, your state gaming regulator is the appropriate body to contact — the relevant authority varies by state, since legal real-money online gambling in the US is licensed at the state level.
A Note on Affiliate Relationships
Real Money Casino earns commission when readers follow links to the casinos we review and sign up. This funding keeps the site running and the content free. It does not influence which casinos we rank, how we score them, or what we write. You can read more about how we work on our About Us page.
Response Times
| Type of enquiry | Typical response time |
|---|---|
| Review correction or factual error | Within 1 business day |
| General feedback or suggestion | Within 2 business days |
| Editorial or partnership enquiry | Within 3 business days |
| Responsible gambling signposting | Same day where possible |
We do not operate 24/7 support. Messages sent over weekends or US public holidays are picked up on the next working day.
Keeping Your Message Safe
This site uses HTTPS encryption throughout. Any information you share with us by email is used only to respond to your enquiry and is not passed to third parties. We do not store personal data beyond what is needed to handle your message.